For Health Plans & Government

You Cover Members. We Make Medication Work.

Between visits, medication use is largely invisible. This drives avoidable cost, unmanaged risk, and poor outcomes at scale.

Custom Health brings structure, visibility, and pharmacist-led clinical oversight into the home to ensure medications are taken as intended and to intervene early when they’re not.

What happens between fills and visits

Medication non-adherence

Patients fall out of routine without visibility.
We detect missed or inconsistent use in real time and intervene to improve adherence and reduce avoidable cost.

Conditions destabilize

Early changes in symptoms often go unnoticed until escalation.
We engage patients early, assess what’s changing, and enable timely intervention.

Risk goes unmanaged

Side effects, interactions, or ineffective therapy often remain invisible.
We identify risk as it emerges and take action to prevent avoidable utilization.

Close the gap between coverage and outcomes

Structured therapy at home

Patients follow a consistent, guided medication routine at home to improve adherence and reduce variability.

continuous clinical visibility

Real-time visibility into medication use and patient signals surfaces risk and change early.

Pharmacist-led intervention

Pharmacist-led clinicians engage patients and act when needed to prevent avoidable utilization.

How this works Across your population

Custom Health operates as a plan-sponsored program designed to scale across your population without requiring changes to provider workflow. Members are identified by the plan based on clinical and cost criteria, and we engage them directly through coordinated outreach to support enrollment and build trust from the start. Medication programs, pharmacy fulfillment, and connected devices are deployed into the home, ensuring therapy begins consistently and as intended. Between visits, medication use and patient-reported information are continuously monitored, with pharmacist-led clinicians engaging members proactively to address issues early and reinforce therapy over time. When meaningful patterns emerge, we surface actionable insights and coordinate with providers as needed to support timely clinical decisions.

Operating at scale across your population

We support millions of medication events and member interactions annually, delivering continuous clinical oversight at scale.

7.6
million

Monitored doses annually

2.2
million

Member interactions annually

20+
languages

Spoken across clinical teams

20+
certifications

Across clinical staff

Observed outcomes in real-world care

These outcomes reflect what happens when medication use is continuously monitored, managed, and acted on, and are associated with improved adherence, reduced medication burden, and lower avoidable utilization.

98%

Medication adherence

Published, peer-reviewed study (JMIR)

91%

Patient engagement rate

Across 146,774 patient interactions

42%

Reduction in unnecessary medications

Across 3,400+ polypharmacy patients

27%

Reduction in opioid utilization

Across 8,675 chronic pain patients

Bring continuous clinical oversight across your population

Gain visibility into how members are doing between visits, improving outcomes and reducing avoidable utilization at scale.

Start a conversation Explore outcomes

Custom Health is an infrastructure platform designed to ensure medication works as intended at home. It provides continuous visibility into therapy by connecting pharmacy, in-home technology, and pharmacist-led clinical support. Diagnosis and treatment decisions remain with a patient’s prescribing clinician or other appropriately licensed healthcare provider, in accordance with applicable law. See Legal & Disclosures .

Custom Health is updating materials in preparation for a planned public listing on the Toronto Stock Exchange (TSX). Some content may be subject to ongoing review and refinement.

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