For Patients & Caregivers

Medication is hard to manage - but it doesn't have to be

We help people stay on track with medications at home, with pharmacist-led support and simple digital tools.Between visits, medication use is largely invisible. This drives non-adherence, unmanaged symptoms, and avoidable risk.

Stop the guesswork.

We take the guesswork out of medication with a personalized, connected service that goes beyond medication management and ensures medications are working as they should.

How we support your patients between visits

Structured therapy at home

Patients follow a consistent, guided medication routine supported by connected technology.

continuous clinical visibility

Medication use and patient signals are monitored in real time, surfacing risks and changes early.

Pharmacist-led intervention

Our clinicians engage patients directly and coordinate with you when action is needed.

A program like no other

Fully managed by pharmacy.

Meds packed and sorted.

Automatic refill delivery.

Virtual home visits.

Bluetooth data insights.

Always connected.

For Patients & Caregivers

Your medications. simplified. supported.

Stop guessing with medication.

Get personalized pharmacy care to help your medication work as intended.

See If You Have Coverage

medication management can Be Complex

Remembering medications, keeping up with changes, picking up prescriptions, and following instructions can feel like a lot, especially when managing multiple conditions. Between appointments, it can be difficult to know whether medications are causing issues or working as intended.

A Pharmacy Experience Like No Other

Connected At Every Step

A connected pharmacy experience designed to support you at home.

Start

Getting started is simple

We help with questions, coverage, and getting everything set up.

Review

Personalized review

We review your medication and customize a plan around you.

Setup

Ready for your routine

Your spencer® device arrives pre-set and personalized for your medications.

Deliver

Simple & Consistent

We coordinate refills and deliveries to help keep things simple and consistent.

Support

Connected Pharmacy

Connected pharmacy helps identify issues earlier and support more coordinated care.

"Before this program, taking my medication was very challenging. Once you try it, you won't want to go back to anything else."

Anita, Verified Patient

Why We Built Custom Health

The story behind Custom Health is rooted in hard work, family, and firsthand experiences navigating healthcare and medication challenges at home. Those experiences continue to shape how we support patients and caregivers today.

Your Connected Medication Experience Starts Here

See If You Have Coverage

FAQs

How much does it cost?

Coverage depends on the program and patient eligibility. In many cases, services are fully covered. Contact our team to learn more about availability and coverage.

What medications can be included?

Medications are reviewed as part of the care plan and packaged into personalized dose formats. Many prescriptions, as well as certain over-the-counter medications and supplements, can be included where appropriate.

How does spencer® work?

spencer® helps organize and guide scheduled medications at home using personalized dose packs and simple reminders throughout the day. The system also helps our care team stay connected so support can be provided when needed.

What if I'm heading out?

Medications can be pre-dispensed in clearly labeled pouches organized by date and time for added flexibility on the go.

Is this available in my area?

Custom Health programs are expanding across North America. Availability depends on the specific program and care setting. Contact our team to confirm coverage in your area.

Do patients need Wi-Fi?

spencer® uses built-in connectivity to transmit data and does not rely on a patient’s home internet connection.

Custom Health is an infrastructure platform designed to ensure medication works as intended at home. It provides continuous visibility into therapy by connecting pharmacy, in-home technology, and pharmacist-led clinical support. Diagnosis and treatment decisions remain with a patient’s prescribing clinician or other appropriately licensed healthcare provider, in accordance with applicable law. See Legal & Disclosures .

Custom Health is updating materials in preparation for a planned public listing on the Toronto Stock Exchange (TSX). Some content may be subject to ongoing review and refinement.

© 2021-2026 Custom Health Inc. All Rights Reserved.