Outcomes

Same Medication. Better Results.

Programs supported by Custom Health make medication use visible and actionable, driving measurable improvements in adherence and clinical engagement across defined patient populations.

Measured Outcomes

98%

Medication adherence achieved in a peer-reviewed study using our model⁽¹⁾

27%

Reduction in opioid use among chronic pain patients⁽²⁾

42%

Reduction in unnecessary medications among polypharmacy patients⁽²⁾

Operating at scale
Millions of medication events annually

7.6 million

Medication events monitored annually across connected programs⁽²⁾

Medication adherence

98% adherence when medication is continuously supported

Consistent medication use is one of the strongest predictors of outcomes in chronic disease.

Custom Health improves adherence by enabling medication use visibility and support between visits, combining structured pharmacy fulfillment, in-home monitoring, and pharmacist-led clinical engagement.

Patients don’t just receive medications.
They are supported in taking them correctly, consistently, and over time.

Why It Works

Adherence improves when medication use is structured, monitored, and continuously reviewed in real-world conditions. Custom Health connects pharmacy operations, patient monitoring, and clinical oversight, ensuring issues are identified early and addressed before they impact care.

Clinical Validation

98% adherence was observed in a peer-reviewed study published in the Journal of Medical Internet Research, evaluating an integrated pharmacy, monitoring, and clinical model across a chronic disease population.

Medication safety & stewardship

Reducing risk through continuous medication review and clinical oversight

Patients with complex conditions often experience evolving medication regimens. Without continuous oversight, this may lead to duplication, unnecessary therapies, and increased clinical risk.

Custom Health clinicians continuously review therapy as it evolves, identifying duplications, discontinued medications, and non-essential therapies, and coordinating with prescribers when needed.

This approach is associated with measurable reductions in both opioid utilization and unnecessary medications across managed patient populations.

Why It Works

Prescriptions may be better supported when real-world medication use is continuously monitored, evaluated, and supported.By connecting pharmacy operations, medication monitoring, and clinical oversight, Custom Health enables earlier identification of risk and ongoing optimization of therapy.

Clinical Validation

Observed outcomes include a 27% reduction in opioid utilization and a 42% reduction in unnecessary medications across managed patient populations.

Continuous clinical engagement

Custom Health clinicians don’t just monitor therapy, they act on it

Patients, pharmacists, and providers remain connected between visits through real-time medication data and structured clinical workflows. Engagement is continuous, measurable, and integrated into care delivery.

2.2 Million

Proactive patient outreaches annually to support earlier intervention⁽²⁾

91%

Response rate to health questions deliveredthrough our in-home technology⁽²⁾

(1)Peer-reviewed study published in the Journal of MedicalInternet Research (JMIR).
(2) Based on Custom Health program data; references on file.

Outcomes reflect results observed in specific programs and patient populations and may vary by program design, patient population, and clinical context.
Clinical decisions remain with the prescribing provider.

See how this works for you

Discuss your patient population

Explore how this model could apply to your patients, workflows, and care programs.

Start a conversation

See how this works in practice

Explore real-world program outcomes and implementations across patient populations.

View case studies

Custom Health is an infrastructure platform designed to ensure medication works as intended at home. It provides continuous visibility into therapy by connecting pharmacy, in-home technology, and pharmacist-led clinical support. Diagnosis and treatment decisions remain with a patient’s prescribing clinician or other appropriately licensed healthcare provider, in accordance with applicable law. See Legal & Disclosures.

Content is subject to ongoing review and refinement.

© 2021-2026 Custom Health Inc. All Rights Reserved.