Outcomes

Same Medication. Better Results.

Programs supported by Custom Health make medication use visible and actionable, driving measurable improvements in adherence, safety, and clinical engagement across defined patient populations.

Measured Outcomes

98%

Medication adherence

Peer-reviewed study (JMIR)

27%

Reduction in opioid utilization

Observed in an 8,675-patient chronic pain program

42%

Reduction in unnecessary medications

Observed across 3,400+ polypharmacy patients

Operating at scale
Millions of medication events annually

7.6 million

Monitored doses annually

Across Custom Health programs

Medication adherence

98% adherence when medication is continuously supported

Consistent medication use is one of the strongest predictors of outcomes in chronic disease.

Custom Health improves adherence by making medication use visible and supported between visits, combining structured pharmacy fulfillment, in-home monitoring, and pharmacist-led clinical engagement.

Patients don’t just receive medications.
They are supported in taking them correctly, consistently, and over time.

Why It Works

Adherence improves when medication use is structured, monitored, and continuously reviewed in real-world conditions. Custom Health connects pharmacy operations, patient monitoring, and clinical oversight, ensuring issues are identified early and addressed before they impact care.

Clinical Validation

98% adherence was observed in a peer-reviewed study published in the Journal of Medical Internet Research, evaluating an integrated pharmacy, monitoring, and clinical model across a chronic disease population.

Medication safety & stewardship

Reducing risk through continuous medication review and clinical oversight

Patients with complex conditions often experience evolving medication regimens. Without continuous oversight, this can lead to duplication, unnecessary therapies, and increased clinical risk.

Custom Health clinicians continuously review therapy as it evolves, identifying duplications, discontinued medications, and non-essential therapies, and coordinating with prescribers when needed.

This approach is associated with measurable reductions in both opioid utilization and unnecessary medications across managed patient populations.

Why It Works

Medication safety improves when therapy is not only prescribed—but continuously evaluated in real-world conditions. By connecting pharmacy operations, medication monitoring, and clinical oversight, Custom Health enables earlier identification of risk and ongoing optimization of therapy.

Clinical Validation

Observed outcomes include a 27% reduction in opioid utilization and a 42% reduction in unnecessary medications across managed patient populations.

Continuous clinical engagement

Custom Health clinicians don’t just monitor therapy, they act on it

Patients, pharmacists, and providers remain connected between visits through real-time medication data and structured clinical workflows. Engagement is continuous, measurable, and integrated into care delivery.

2.2 Million

Annual Patient Interactions

Proactive outreach to identify issues and support earlier intervention

91%

Patient Response Rate

Across 146,774 patient engagement responses

Outcomes reflect results observed in specific programs and patient populations.
Results may vary by program design, patient population, and clinical context.

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See how this works in practice

Explore real-world program outcomes and implementations across patient populations.

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Custom Health is an infrastructure platform designed to ensure medication works as intended at home. It provides continuous visibility into therapy by connecting pharmacy, in-home technology, and pharmacist-led clinical support. Diagnosis and treatment decisions remain with a patient’s prescribing clinician or other appropriately licensed healthcare provider, in accordance with applicable law. See Legal & Disclosures .

Custom Health is updating materials in preparation for a planned public listing on the Toronto Stock Exchange (TSX). Some content may be subject to ongoing review and refinement.

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