spencer®
This is spencer®
Structured medication. Real-time visibility. Clinical action at home.
What happens between visits is often invisible—whether medications are taken, how patients respond, and when therapy begins to break down.
spencer® changes that.
It is an in-home medication dispensing hub that delivers medications with structure, captures dose-level data in real time, and connects patients directly to pharmacist-led clinical care.
The in-home hub for connected medication management
spencer® is a connected medication dispensing device deployed in the home as part of Custom Health’s integrated care model.
Medications are prepared and delivered in personalized dose packs through our pharmacy network. spencer® then guides patients through each scheduled dose, ensuring medications are taken as intended.
Every interaction is captured in real time and transmitted into AdhereNet®, creating continuous visibility into medication use at home.
That visibility allows pharmacist-led clinical teams to monitor therapy, identify issues early, and intervene when needed.
Every dose is guided, captured, and transformed into a signal that drives pharmacist-led intervention.
From pharmacy to patient to clinical action
A connected workflow from medication preparation to clinical intervention.
what this enables
Structured medication use at home
Medications are delivered and guided in a consistent, easy-to-follow format.
Real-time visibility into adherence
Every dose is captured, creating a continuous view of medication use.
Early identification of risk
Missed doses and changes in behavior are detected as they happen.
Pharmacist-led intervention
Clinical teams step in to support patients and adjust care when needed.
Pharmacist-led clinical oversight
spencer® is supported by pharmacists who actively manage medication therapy as it unfolds in the home.
Using real-time data captured through the device and connected systems, clinicians monitor adherence, identify risks, and intervene when needed.
This is not passive monitoring. It is continuous clinical oversight—designed to keep patients on track, at home, and supported between visits.
"Before this program, taking my medication was very challenging. Once you try it, you won’t want to go back."
Support for caregivers
Caring for someone on multiple medications comes with uncertainty.
spencer® removes that uncertainty by providing visibility into medication use and alerting when something isn’t right, so support can happen early.
See how it works
FAQs
Coverage depends on the program and patient eligibility. In many cases, services are fully covered. Contact our team to learn more about availability and coverage.
Medications are reviewed as part of the care plan and packaged into personalized dose formats. Many prescriptions, as well as certain over-the-counter medications and supplements, can be included where appropriate.
spencer® delivers medications in pre-sorted dose packs and guides patients through each scheduled dose. Every interaction is captured in real time and shared with our clinical team, enabling ongoing monitoring and support.
Missed doses are detected in real time. Patients may receive prompts, and clinical teams are alerted to follow up if needed, allowing early identification of issues and timely intervention.
Patients are supported by pharmacist-led clinicians who continuously review medication use, patient inputs, and other health signals to ensure therapy is working as intended.
Custom Health programs are expanding across North America. Availability depends on the specific program and care setting. Contact our team to confirm coverage in your area.
spencer® uses built-in connectivity to transmit data and does not rely on a patient’s home internet connection.
Bring visibility into medication use at home
See how spencer® supports patients, providers, and care teams through connected pharmacy and clinical care.
