Last updated: November 2025

This website is operated by Custom Health. The information contained on this website is provided for general informational purposes only and is subject to change without notice.

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1. Role of Custom Health

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Custom Health provides pharmacy services, including the dispensing of medications through licensed pharmacy operations, medication management services, remote clinical support, and technology-enabled tools intended to support patients and healthcare providers.

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Custom Health does not provide medical advice outside the scope of licensed pharmacy services, diagnose medical conditions, or independently prescribe medications or determine treatment plans. All diagnosis and prescribing decisions are made solely by a patient’s licensed healthcare provider.

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Nothing on this website is intended to replace the professional judgment of a qualified healthcare provider.

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2. Clinical Support and Use of Information

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Custom Health’s services may include activities such as medication dispensing, pharmacist-led medication management, medication adherence monitoring, patient education, care coordination, and the collection and review of patient-reported information and data transmitted from connected health devices, as permitted under applicable laws and regulations.

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Information and data generated through Custom Health’s platforms, including data from connected devices and patient engagement tools, are intended to support care delivery, care coordination, and communication among patients and healthcare providers and do not independently determine clinical decisions or outcomes. Clinical decisions remain the responsibility of licensed healthcare providers exercising independent professional judgment.

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3. No Guarantees or Representations

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Custom Health makes no representations, warranties, or guarantees regarding clinical outcomes, patient adherence, cost savings, or operational results.

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Individual outcomes may vary and depend on factors outside of Custom Health’s control, including patient behaviour, clinical circumstances, provider decisions, and payer or regulatory requirements.

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4. Regulatory Status and Availability of Services

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Custom Health operates in accordance with applicable healthcare, pharmacy, and clinical services regulations in the jurisdictions in which it provides services, including applicable federal, state, provincial, and local requirements.

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Not all services described on this website are available in all jurisdictions. Availability may vary based on regulatory requirements, licensing, contractual arrangements, provider participation, and patient eligibility.

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5. Privacy and Data Protection

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Custom Health complies with applicable privacy and data protection laws in the jurisdictions in which it operates. These requirements may include healthcare-specific privacy and security obligations applicable to pharmacy and clinical services.

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Information regarding the collection, use, disclosure, and safeguarding of personal information is set out in Custom Health’s Privacy Policy.

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6. Fraud, Waste, and Abuse Reporting

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Custom Health maintains a confidential reporting channel for concerns related to fraud, waste, abuse, or other potential misconduct involving Custom Health operations, services, or partners.

Reports may be submitted anonymously, where permitted by law.

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To submit a report, please visit: Report Fraud, Waste, or Abuse

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7. Corporate and Securities Disclosure

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Custom Health is updating certain materials in preparation for a planned public listing on the Toronto Stock Exchange (TSX). As a result, information on this website may be subject to ongoing review, modification, or refinement.

Nothing on this website constitutes an offer to sell or a solicitation of an offer to buy securities, nor should it be relied upon for investment purposes.

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Any forward-looking information or statements are subject to known and unknown risks, uncertainties, and assumptions, and actual results may differ materially.

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8. Website Content

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While Custom Health seeks to ensure that information on this website is accurate as of the date presented, no assurance is given that the information is complete, current, or free of errors, except as required by applicable law.

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Custom Health reserves the right to amend, update, or remove website content at any time without prior notice.

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9. Contact

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For questions regarding these disclosures, please contact: info@customhealth.com