For Providers
You prescribe. We Help Manage What Happens Between Visits.
Between visits, medication use is largely invisible. This drives non-adherence, unmanaged symptoms, and avoidable risk.
Custom Health brings structure, visibility, and pharmacist-led clinical oversight into the home, helping you keep patients on track without disrupting your workflow.
What happens between visits
Missed or inconsistent medication use
Patients fall out of routine without anyone knowing.
We detect it in real time and intervene early to get them back on track.
Symptoms change or worsen
What starts as a small shift can escalate quickly.
We engage patients and assess what’s happening before it becomes a bigger issue.
Risks emerge
Side effects, interactions, or non-response to therapy often go unseen.
We identify risks and coordinate with you when action is needed.
How we support your patients between visits
Structured therapy at home
Patients follow a consistent, guided medication routine supported by connected technology.
continuous clinical visibility
Medication use and patient signals are monitored in real time, surfacing risks and changes early.
Pharmacist-led intervention
Our clinicians engage patients directly and coordinate with you when action is needed.
How this works in your practice
Designed to integrate into your existing workflow—with minimal disruption—while aligning with reimbursable care models such as RTM, RPM, and CCM.
Patients are identified through your clinical workflow or directly from EHR data. We work with your team to review recent visits and identify those who may qualify for coverage or benefit from additional support. Clinics can also introduce Custom Health at the point of care, so patients are familiar when we follow up.
We engage patients directly through a coordinated outreach approach, introducing the program, setting expectations, and building trust from the start. When supported by your clinic, outreach feels connected rather than unexpected, improving engagement and enrollment.
Medication programs, pharmacy fulfillment, and connected devices are coordinated and deployed into the home. Patients are guided through setup and supported early, ensuring therapy begins consistently and as intended.
Between visits, medication use and patient-reported information are continuously reviewed. Our clinicians engage patients proactively within scope, addressing issues early and reinforcing therapy over time.
When meaningful patterns emerge, we share relevant insights, supporting informed conversations and timely clinical decisions.
We engage patients directly through a coordinated outreach approach, introducing the program, setting expectations, and building trust from the start. When supported by your clinic, outreach feels connected rather than unexpected, improving engagement and enrollment.
Medication programs, pharmacy fulfillment, and connected devices are coordinated and deployed into the home. Patients are guided through setup and supported early, ensuring therapy begins consistently and as intended.
Between visits, medication use and patient-reported information are continuously reviewed. Our clinicians engage patients proactively within scope, addressing issues early and reinforcing therapy over time.
When meaningful patterns emerge, we share relevant insights, supporting informed conversations and timely clinical decisions.
Operating at scale, supporting your patients
Our clinicians support millions of medication events and patient interactions annually, delivering continuous oversight at scale.
7.6
million
million
Monitored doses annually*
2.2
million
million
Annual patient outreaches*
20+
languages
languages
Spoken across clinical teams*
20+
certifications
certifications
Across clinical staff*
*Based on Custom Health program data; references on file.
How care continues between visits
Review → Identify → Prioritize → Act
We continuously assess medication use, surface risks, focus attention where it’s needed, and intervene early, engaging patients and coordinating with you when action is required.
Observed outcomes in real-world care
These outcomes reflect what happens when medication use is continuously monitored, managed, and acted on.
98%
Medication adherence achieved in a peer-reviewed study usingour mode(1)
91%
Response rate to health questions delivered through our in-home technology(2)
42%
Reduction in unnecessary medications among polypharmacy patients(2)
27%
Reduction in opioid use among chronic pain patients(2)
(1) Peer-reviewed study published in the Journal of Medical Internet Research (JMIR).
(2) Based on Custom Health program data; references on file.
Results vary by program. Clinical decisions remain with the prescribing provider.
(2) Based on Custom Health program data; references on file.
Results vary by program. Clinical decisions remain with the prescribing provider.
Bring continuous clinical oversight to your patients
Gain insight into how your patients are doing between visits, without adding to your workload or changing your role in care.
Start a conversationExplore outcomesCustom Health supports your care. All diagnosis, prescribing, and treatment decisions remain with you.
