Shane Bishop and Matt August Discuss Why Medication Guesswork Needs to Stop

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Custom Health CEO Shane Bishop recently joined Matt August on August After Dark for a wide-ranging conversation that opened with dream cars before moving into medication management, pharmacy innovation, patient care, and the future of connected health.

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The discussion moved between Shane’s early career as a pharmacist, the evolution of Custom Health, and the problem that continues to drive the company’s work today: too many patients are left to manage complex medications at home without enough visibility, support, or timely clinical intervention.

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That challenge became personal during the conversation, as both Shane and Matt shared stories involving pain medication and opioids. Their experiences underscored how quickly medication decisions can become complicated once a patient leaves the care setting, and why medication management cannot rely on guesswork.

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For patients managing multiple prescriptions, that guesswork can create real stress and real risk. Custom Health is working to change that by bringing together pharmacy services, in-home technology, and remote pharmacist-led care to help patients take medications as prescribed, surface health signals, and enable timely clinical action.

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Watch the full conversation with Shane Bishop and Matt August on August After Dark.

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