Shane Bishop and Matt August Discuss Why Medication Guesswork Needs to Stop

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Custom Health CEO Shane Bishop recently joined Matt August on August After Dark for a wide-ranging conversation that opened with dream cars before moving into medication management, pharmacy innovation, patient care, and the future of connected health.

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The 60-minute discussion moved between Shane’s early career as a pharmacist, the evolution of Custom Health, and the problem that continues to drive the company’s work today: too many patients are left to manage complex medications at home without enough visibility, support, or timely clinical intervention.

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That challenge became personal during the conversation, as both Shane and Matt shared stories involving loved ones, pain medication and opioids. Their experiences underscored how quickly medication decisions can become complicated once a patient leaves the care setting, and why medication management cannot rely on guesswork.

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For patients managing multiple prescriptions, that guesswork can create real stress and real risk. Custom Health is working to change that by bringing together pharmacy services, in-home technology, and remote pharmacist-led care to help patients take medications as prescribed, surface health signals, and enable timely clinical action.

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Watch the full conversation with Shane Bishop and Matt August on August After Dark.

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